Fees

  • How much are your fees?

Please see our Fee structure for more info

  • How are your monthly fees calculated?

Monthly fees are calculated as: Weekly fee x 52 / 12

  • When do I need to pay?

Fees are paid monthly and are due on the last working day of the month for the month ahead. 

  • Do I need to pay even if my child does not attend for reasons including ill health/doctors or dentist appointments/holidays/bank holidays/extended leave?

You will still need to pay for your registered sessions even if your child does not attend.  

  • How do I pay?

Our preferred method of payment is by Direct Debit as this avoids parents incurring any late fee charges. We do however accept other payment options including Standing Order, Bank transfer (faster payment), cash and cheque. Please contact us if you are in further education and your college/university are paying your fees. Student Bursary Support.  

  • Do you accept Voucher payments?

Yes. We accept Voucher payments from a whole range of different companies. These include: Computershare, Edenred, Sodexo, Kiddivouchers, Busy Bees, Fideliti, RG, Care 4, Childcare Plus and All Save Ltd. 

  • I want to set up a Direct Debit, how do I do this?

Please contact us  to enquire about setting up a Direct Debit. 

  • Do you offer Sibling Discounts?

We do offer Sibling Discounts; 10% for the first sibling and 15% for the second sibling. Discounts are calculated before funding and voucher payments.  

  • What happens if I am late paying my fees?

We ask that all payments are made in full by close of day on the final working day of the month for the month ahead. Failure to do so will result in you incurring late payment charges. Please see our Terms and Conditions for more details relating to late or non- payments. 

  • Why are my fees different this month from last month?

Fees may be different from one month to the next for several reasons.

  1. You may have arranged for your child to attend more sessions than normal either for the month just gone or the upcoming month which may alter your monthly total.
  2. You may be in credit/arrears.
  3. If your child receives Government funding, the amount of funding to which your child is entitled differs each term depending on how many weeks there are in that term. This means that your monthly total alters each term. Monthly totals will be more in terms with fewer weeks and less in terms with more weeks.  

Funding

  • Do you offer places for funded children?

Yes. We offer places for children with 3 plus funding for 15 and 30 hours. 

  • How do I receive funding?

The term following your child's third birthday, we apply for funding on your behalf. We request that you complete and sign a Parental Statement of Undertaking (PSOU) and provide us with a copy of your child's Birth Certificate which we then share with the Local Education Authority.   

  • How much funding is my child entitled to?

All children over the age of 3 are entitled to 15 hours Government funding per week. However, how many hours you can access at the nursery depends upon availability at the nursery. Funding hours can be shared across different settings. Please get in touch if you would like to know more. From April 2017, Leicestershire Education Authority are taking part in a pilot scheme for an additional 15 hours funding per week for children over the age of 3. In order to access this, you will need to contact the Local Education Authority on 0116 3055831.

  • Do you offer places for funded 2 year olds?

Yes. Government funding is available for some 2 year olds and is means tested. Please get in touch if you think you might be eligible to check our availability. 


General 

  • What is your Ofsted Registration Number?

EY277434

  • Do you have any job vacancies? 

If you are interested in joining our team, please email us with your CV and a cover letter explaining your interest and relevant qualifications/experience.  

  • When is your next event?

Please check out our calendar for more details of upcoming events. For existing parents, don't forget to look out for our ParentMail updates for details of upcoming events. 


Operational

  • Can I come inside the nursery?

For the safety and wellbeing of our children, entry into the nursery is strictly by appointment and invitation only. We understand that parents/carers want to see their children interacting and engaging in the nursery environment but our prime commitment is to protecting the safety and welfare of the children in our care. Unrestricted access to the nursery would seriously compromise the quality of care we can provide. We frequently offer parents and carers the opportunity to attend Stay and Play sessions as well as family engagement events and Open Days. Please check our calendar for upcoming events. Children's online learning journals provide a great window into their life at the nursery and a great way for you to get involved too. If parents, new or existing, wish to view the nursery, we would be happy to make an appointment for you.    

  • Do you offer Term time only places?

Unfortunately, we do not offer Term time only places at this time.

  • Do you have a Holiday Club?

We do not currently run a Holiday club.

  • Can I arrange extra sessions?

We understand that sometimes life throws you a curveball and you may find yourself needing a one-off additional sessions(s). Whereas it is not strictly our policy to allow additional one-off sessions, we will always do our very best to accommodate your needs. Whether or not we can honour you request largely depends upon our numbers and ensuring we continue to provide outstanding care for all our children. We may not be able to give you a definitive answer until nearer the day. If you are intending to make a formal and permanent change to your sessions, we require a month's written notice.   

  • What sort of clothing do I need to provide for my child?

We ask that all children are provided with a pair of slippers, a set of spare clothes, a warm coat, hat, gloves and a scarf when appropriate and a pair of wellies. In the summer months we ask that you provide us with a summer hat for your child that offers suitable protection from the sun. We provide children with our own puddle suits and fleece-lined waterproofs for Outdoor and Woodland learning.   

  • My child is unwell, can they still come to nursery?

We understand that all children experience a degree of ill health at some point. Coughs, colds and runny noses while unpleasant and often persistent are part of a normal and paradoxically healthy childhood. As such, as long as you feel your child is able to cope with the routine of the nursery day then there is no need to keep them away; the wheels of life can't stop turning for every sniffle and sneeze. There are however, occasions when it is necessary and advisable for your child to remain at home. Such instances include sickness and illnesses that may affect your child's ability to cope with the nursery day. For more information, please refer to 4a of our Policies and Procedures relating to sickness and illness.    

  • Will you be able to give my child medication?

f your child is unwell or becomes unwell and requires medication, we can administer medicine however, we follow strict guidelines. Please refer to 5 of our Policies and Procedures relating to medication. 


Viewings

  • How do I arrange a viewing?

If you are interested in booking a viewing, we advise you to book early as our viewing spaces fill up very quickly! Contact us via email with the age of your child, a rough start date you had in mind and your preferred days/sessions. We will contact you to let you know our viewing availabilities and arrange a date. Please note, we are only able to offer morning viewings as our the majority of our children sleep at lunchtime/early afternoon and it is too disruptive to them to have visitors.    

  • How long will the viewing last?

Viewings typically last up to an hour

  • What will the viewing entail?

he viewing will involve a guided tour around the whole nursery by the Owner and Manager, Susan. You will be told about how the nursery operates, some of the key features of our provision as well as an idea of availability.  You will have an opportunity to meet some of the team as well as to ask as many questions/share as much information as you need in order to ascertain if we are the right place for you and your child. 

  • Do I need to bring anything?

Just your lovely selves and little ones! 


Registration

  • How do I register my child at the nursery?

Once you have viewed the nursery and decided that it is the place for you and your child, we would be delighted to register your child at the nursery. You will be given a registration pack during your viewing session that will need to be completed in order to begin the registration process. We also ask for a non-returnable administration payment of £50 at the point of registration. Once we have received your completed registration forms, you will be sent a confirmation letter confirming your place and kindly asking for a deposit. Once we have received your deposit, your place will be secured and we will confirm a start date.  

  • How much deposit do I need to pay?

Deposits are calculated at two week's fees based upon your requested weekly sessions. Please note, your deposit does not form part of your first month's fees; it is in addition to. 

  • When will my deposit be returned? 

Your deposit will be returned at the point of departure from the nursery. It will only be returned once 4 weeks notice is given. We reserve the right to retain the deposit if 4 weeks notice of termination of contract is not given. 

  • Can I register my child over the phone?

We do not take registrations over the phone. We feel that choosing the right nursery for you and your child is such an important decision that we insist on arranging a viewing prior to registration. It is a great opportunity for you to make an informed decision about whether or not we are the right fit for you and your family.  

  • How early in advance should I register my child?

Demand for places is exceptionally high and we are in some cases booking spaces for children 2 years in advance! We would advise you to register an interest as soon as you have decided we are the place for you, even if you are unsure of exact days/sessions. 

  • When can my child start? 

During your viewing session, you will be given an idea of availability and whether or not you will need to go on a waiting list. This should give you an idea of when your child will be able to start. Upon confirmation of your registration, you will be given a precise start date.  We recommend that you and your child attends a settling in session(s) prior to your child's start date in order to share important information regarding the care of your child and also to help them become more familiar and comfortable with the nursery surroundings. We advise that your child's settling in session is arranged for no more than 2 weeks prior to their start date.